Terms of Service

1. Information We Collect

We collect the following types of information to provide and improve our fairy light products and services:

Personal Information: name, email address, phone number, billing/shipping address, and payment information when you place an order.
Account Information: if you create an account, we store your username, password (encrypted), and order history.
Device & Usage Data: IP address, browser type, device type, pages visited, and referring URLs for analytics and fraud prevention.
Cookies & Tracking: we use cookies and similar technologies to remember your preferences, keep items in your cart, and measure site performance.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and customer support.
Send order confirmations, shipping updates, and customer service responses.
Send marketing communications (only with your consent; you may unsubscribe at any time).
Improve our website, product offerings, and customer experience.
Detect and prevent fraud, unauthorized transactions, and abuse.
Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We share information only with:

Service providers: Shopify (store platform), payment processors, shipping carriers (USPS, UPS, FedEx, DHL), and email service providers — solely to deliver our services.
Legal authorities: when required by law, court order, or to protect our rights and safety.
Business transfers: in the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, including order records (typically 7 years for tax/legal compliance), account data (until you delete your account), and marketing consent records.

5. Your Rights (California & US Residents)

If you are a California resident, you have the right to:

Request access to the personal information we hold about you.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information (we do not sell).
Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at support@callars.com.

6. Cookies

We use essential cookies (cart, login, checkout) and optional analytics/marketing cookies. You can control cookies through your browser settings; disabling essential cookies may limit site functionality.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing via Shopify, and restricted access to personal data. No method of transmission over the Internet is 100% secure, but we strive to protect your information.

8. Children's Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top reflects when changes were made. Material changes will be communicated via email or site notice.