Shipping Policy

Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive an order confirmation email followed by a shipping notification with tracking information once your order ships.

Shipping Carriers & Methods

We ship via trusted carriers including USPS, UPS, FedEx, and DHL. The carrier is selected based on destination, package size, and the most cost-effective method for your order.

Shipping Timeframes

Region	Standard	Expedited
United States (contiguous)	3-7 business days	2-3 business days
United States (Alaska, Hawaii, PR)	7-14 business days	3-5 business days
Canada	7-14 business days	4-6 business days
Europe, UK	10-20 business days	5-8 business days
Australia, New Zealand, Asia	10-25 business days	5-10 business days

Timeframes are estimates provided by carriers and may be affected by customs processing, weather, holidays, or other factors beyond our control.

Shipping Costs

Free Standard Shipping on US orders over $49.
Standard shipping is calculated at checkout based on weight, dimensions, and destination.
Expedited shipping is available at additional cost, shown at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can also track your order through your account on our website. Please allow up to 48 hours for tracking information to update after you receive the shipping notification.

Shipping Restrictions

We currently do not ship to PO boxes via expedited methods. PO box addresses will be shipped via USPS.
Some remote areas may require additional shipping time or surcharges.
We do not ship to countries under international sanctions.
Customers are responsible for providing accurate shipping addresses. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States:

Import duties, taxes, and customs fees are not included in the order total. These charges are determined by the destination country and are the responsibility of the recipient.
Customs processing may delay delivery beyond the estimated timeframes.
Refused or unclaimed packages due to unpaid duties will not be refunded for shipping costs.

Lost or Damaged in Transit

If your tracking shows "delivered" but you did not receive the package:

Check with neighbors, family members, and around the delivery location.
Contact the carrier with your tracking number to file an inquiry.
If the package is not located within 48 hours, contact us at support@callars.com and we will work with the carrier to locate the package or send a replacement.

All shipments include carrier insurance. Damaged-in-transit items will be replaced or refunded at no cost to you — please see our Refund Policy.