<h2>30-Day Return Window</h2>
<p>You may return most new, unopened items in their original packaging within <strong>30 days of delivery</strong> for a full refund. Items must be in resalable condition with all original components, manuals, and packaging intact.</p>
<h2>Damaged, Defective, or Wrong Items</h2>
<p>If your fairy lights arrive damaged, defective, or you receive the wrong item, please contact us within <strong>7 days of delivery</strong> at <a href="mailto:support@callars.com">support@callars.com</a> with:</p>
<ul>
<li>Your order number</li>
<li>Photos of the item and packaging</li>
<li>A brief description of the issue</li>
</ul>
<p>We will arrange a free return label and send a replacement at no additional cost, or issue a full refund including original shipping.</p>
<h2>Non-Returnable Items</h2>
<p>The following items are not eligible for return:</p>
<ul>
<li>Items marked as "Final Sale" or "Clearance" on the product page</li>
<li>Gift cards</li>
<li>Custom or personalized orders</li>
<li>Items that have been installed, modified, or show signs of use</li>
<li>Items returned more than 30 days after delivery</li>
<li>Items without original packaging or missing components</li>
</ul>
<h2>How to Start a Return</h2>
<ol>
<li>Email <a href="mailto:support@callars.com">support@callars.com</a> with your order number and reason for return.</li>
<li>Our team will respond within <strong>1 business day</strong> with a Return Merchandise Authorization (RMA) number and instructions.</li>
<li>Pack the item securely in its original packaging and include the RMA number on the outside of the box.</li>
<li>Drop off the package at the carrier location provided, or schedule a pickup if applicable.</li>
</ol>
<h2>Refund Processing</h2>
<ul>
<li>Once we receive and inspect your return (typically within <strong>3 business days</strong> of receipt), we will notify you of the approval or rejection of your refund.</li>
<li>Approved refunds are credited to your original payment method within <strong>5-10 business days</strong>. Your bank or credit card company may take additional time to post the refund to your account.</li>
<li>Original shipping costs are non-refundable for change-of-mind returns. Return shipping costs are covered by us for damaged/defective/wrong items.</li>
</ul>
<h2>Exchanges</h2>
<p>If you need a different color, length, or product, the fastest way is to return the original item for a refund and place a new order. We are happy to assist with coordination if stock is limited — just contact us.</p>
<h2>Order Cancellations</h2>
<p>Orders may be cancelled within <strong>12 hours</strong> of placement for a full refund, provided the order has not yet shipped. Once an order has shipped, it must follow the standard return process.</p>
<h2>Warranty</h2>
<p>All fairy light products come with a <strong>1-year limited warranty</strong> covering manufacturing defects under normal use. The warranty does not cover damage from misuse, improper installation, modification, or acts of nature. Warranty claims follow the same process as returns above.</p>
<h2>Late or Missing Refunds</h2>
<p>If you haven't received your refund after 10 business days of approval:</p>
<ol>
<li>Check your bank account again.</li>
<li>Contact your credit card company — posting times can vary.</li>
<li>Contact your bank.</li>
<li>If you've done all of this and still have not received your refund, please contact us at <a href="mailto:support@callars.com">support@callars.com</a>.</li>
</ol>
<h2>Contact Us</h2>
<p><strong>Callars LLC</strong><br>
730 Epperson Dr<br>
City of Industry, CA 91748<br>
USA<br>
Email: <a href="mailto:support@callars.com">support@callars.com</a></p>